"At 11:15 I was given a 11:30 ETA. This was clearly a lie as I was later told they secured a driver at 11:30. I was not informed of the delay and was waiting for over 30 mins in the cold. At 11:45 I was told the driver would be there a few mins before 12. I got a call shortly after by the driver that his ETA was 12:06 and he'd informed the firm so I was lied to again. I had booked a 12:24 train when I was given a 11:30 ETA. I would have been happy to wait until the actual ETA but i was clearly told 11:30 so that you can secure the ride. I explained my complaints and asked to speak to a manager. I was told I would receive a call within 20 minutes, which obviously never happened. Our firm uses taxis when visiting HMP Wayland for legal visits and I will ensure no one uses this service."
RAFAEL ICAZA
"The car was not as clean as I expected. I had to remove some bird feces from the window, and it had a slight smell to fuel or diesel. Everything else was perfect."
AMY BENWELL
"James was lovely would recommend your service again. "